Deleting your data

Deleting a single entry

Any entry can be deleted from the app by the member who recorded it, or by a treasurer or admin.

The receipt number stays used. A receipt book with a missing number is what an auditor questions, so the number is never handed out again.

Leaving a mandal

Ask an admin to remove you. Your account stops having access immediately. Entries you recorded stay in the mandal's books, because they are the mandal's records rather than yours.

Closing a mandal

A super admin can close a mandal from the app. Everyone is released and the join code stops working.

To have a closed mandal's records permanently erased, write to us from the super admin's email address with the mandal code.

Deleting your account and everything in it

Write to the email address on our contact page from the address you sign in with, saying you want your account deleted.

We will confirm it is you, then delete your account and profile within 30 days.

If you are the only super admin of a mandal, tell us whether the mandal's records should be deleted too, or handed to another member first.

Records we are required to keep — for example payment records for tax purposes — are retained for as long as the law requires and nothing longer.

What deletion does not cover

Receipts already delivered to donors are on their phones and cannot be recalled.

Backups roll off on their own schedule; deleted data is removed from them within 90 days.