Cancellation and refund policy

Before you pay anything

A mandal collecting up to ₹50,000 a year uses the service free, with no card and no trial period. You can see exactly what you are buying before you pay for it.

Cancelling a plan

There is nothing to cancel. Plans do not renew automatically and no card details are stored. A plan simply runs its year and ends.

You can stop using the service at any time. Your records remain readable on the free tier.

Refunds

If a payment is taken and the plan or receipts are not credited to your mandal, tell us and we will either credit them or refund you in full.

If you were charged twice for the same thing, the duplicate is refunded in full.

Within 7 days of buying a plan, if you have not sent any receipts on it, write to us and we will refund it in full.

After that, or once receipts have been sent, a plan is not refundable — the cost is the WhatsApp messages already delivered on your behalf.

Receipt top-ups are refundable while unused. Once a receipt has been delivered to a donor it cannot be refunded.

How to ask

Write to the email address on our contact page with your mandal code and what happened. We reply within one working day.

Approved refunds are sent back to the original payment method by Razorpay, and usually reach you within 5 to 7 working days.